Refund & Cancellation Policy

This Refund & Cancellation Policy explains the terms under which refunds are provided and subscriptions can be cancelled for the Stockrect platform and services provided by ElasticServe.

This policy should be read together with our Terms of Service and forms an integral part of your subscription agreement.

Setup and implementation fees cover deployment, installation, configuration, initial onboarding and training. They are non-refundable once paid, including where you cancel before implementation work begins. Any pre-implementation work, such as discovery calls, requirement gathering and proposal preparation, is likewise non-refundable.

3.1 All Fees Are Non-Refundable

All payments made for the Services are non-refundable, including license and subscription fees (monthly or annual), implementation fees, hosting charges, support and maintenance fees, and customization charges. This applies whether you cancel part-way through a billing period, stop using the Services, reduce your usage, or your subscription is suspended or terminated for cause. No refund or credit is issued for any unused portion of a subscription term.

3.2 Cancellation Notice

• Either party may cancel the subscription for convenience by giving thirty (30) days’ written notice. Cancellation takes effect thirty (30) days after the notice is received, and you retain access until then.
• Subscriptions renew automatically for successive terms unless written notice of non-renewal is given at least thirty (30) days before the end of the current term.
• Any pending invoices become immediately due and payable on cancellation.
• On Cloud SaaS you may request an export of your data in a standard readable format within fifteen (15) days of termination, subject to applicable charges; after that period the data may be permanently deleted.

3.3 Exceptions

A refund is made only where ElasticServe has expressly agreed to it in writing. The one standing exception is intellectual property infringement: if a third-party claim leads us to terminate the affected license, we refund the license fees for the remaining term. Service credits or partial refunds offered at our discretion under Section 11 are not an entitlement.

To cancel your subscription, you must:

• Provide written notice via email to hello@stockrect.com
• Include your account details and reason for cancellation
• Give at least thirty (30) days’ notice; cancellation takes effect thirty (30) days after we receive it

We acknowledge cancellation requests within seven (7) business days of receipt and confirm the effective date.

Upon cancellation:

• Your access to the Services ends on the effective date of cancellation
• On Cloud SaaS you may request an export of your data in a standard readable format (CSV, Excel or SQL dump) within fifteen (15) days of termination, subject to applicable charges
• After fifteen (15) days, your data may be permanently deleted (except where retention is required by law)
• For on-premise and customer-hosted deployments, your data remains on infrastructure you control

The following services are non-refundable under all circumstances:

• Custom integration development and professional services
• Third-party fees (e.g., GSP charges, payment gateway fees)
• Data migration services already performed
• Training sessions already conducted
• Consulting services already delivered

Where a refund has been expressly agreed in writing, it will be processed via the original payment method used for the transaction. Refund processing times depend on your bank or payment provider, typically 5-15 business days.

Tier downgrades take effect at the start of your next billing cycle. Any fee difference from a downgrade will be applied as credit to future invoices. No cash refund is provided for tier downgrades.

Tier upgrades take effect immediately. The upgrade fee is prorated for the remaining portion of the current billing cycle.

If you have concerns about billing or your subscription, please contact us at hello@stockrect.com before initiating a chargeback with your bank. We commit to resolving billing disputes in good faith.

Unauthorized chargebacks may result in immediate suspension of your account and additional charges to cover chargeback fees.

In cases of exceptional circumstances (e.g., prolonged service outage due to our error), ElasticServe may, at its discretion, provide service credits or partial refunds even where not otherwise required.

This Refund & Cancellation Policy may be updated from time to time. Material changes will be communicated with at least thirty (30) days’ notice.